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MatBianco
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22 Messages

Sun, Apr 2, 2017 1:50 PM

WAKE UP AT&T DEVELOPERS/PROGRAMMERS: Two Annoying Remote Control Issues Caused by Latest Upgrade

AT&T Admins / Monitor, please report these firmware issues to your developers/programers.

 

I have noticed two very annoying things that are occurring with the current version of the U-verse, affecting maneuverability through the menu:

 

  1. Scrolling through channels (arrow down, and then toggle up or down) with the preview feature times out.  If you stay for more than 4 seconds to read the program content description, the arrow buttons on the remote become inactive with respect to searching/previewing content.    To recreate: press down arrow while viewing any show, then up or down arrow, toggle through program contents, wait 3-4 seconds to read the description, and you will find yourself locked.  After another 2-3 seconds you go back to your program you were viewing.
  2. Smart-TV menus accessed through the AT&T U-verse remote cannot hold remote control device selection.  If you go to the Amazon or YouTube app of your TV using the U-verse remote, after 3-4 seconds of non-use the remote automatically goes to the At&T/U-verse device control, switching from the TV device you had chosen to control.   To test, go to any smart TV app (amazon prime, for instance), and begin to control the menu with the Uverse remote.  If you pause for 3-4 seconds the remote become inactive.  It has switched to the TV control option to the AT&T / Uverse control.  To remedy, you have to keep pressing the TV button so that the remote knows to control the TV.

These are extremely annoying and have persisted for several months now.  I wait and waited hoping there would be a fix with a firmware update.  Alas, nothing has happened.  The menu/controls, since changing some time last year have introduced these two annoying time-out features which affect the remotes.  Also, the remotes are less responsible than they used to, and need a few seconds after turning on the TV to begin functioning.

 

FYI, I have purchased from AT&T the version of the remotes that allow you to control the receiver in a different room.  But, testing with the older remotes that came with the receiver produce the same results as above. 

MatBianco

Teacher

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22 Messages

5 y ago

SOLVED.   A troubleshooting section in the manual would have fixed this problem a lot earlier.  

 

If the battery is low, the remote goes back to AT&T selection within 3-4 seconds.  With low battery, the remote will continue to function for months, so you low battery was not a consideration when I was trouble shooting.  A replacement set fixed the problem immediately. 

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