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bria123's profile



1 Message

Friday, August 16th, 2019 5:04 AM

Waive installation fee

I recently got UVERSE and the technician was suppose to install it on 6/8/19. The technician came to my complex to installl it and then left because he stated he could not find me. When I was speaking with him on the phone. Because of this I had to wait a week later on 6/15/19 for a technician with common sense to come to my apartment and install the service. I went a week without cable and internet and I was told the fee was suppose to be waived but it’s still on my bill. It’s not fair and the fee should be waived.

Community Support


232.9K Messages

5 years ago

Hi @bria123!

Thank you for reaching out to us here, we'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and billing concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist

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