rbmcdill's profile

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1 Message

Saturday, November 26th, 2022 3:35 AM

Volume on the receiver got turned down by accident. I want to turn it back up, but don't know how

I replaced the batteries in my remote.  When that happened, the remove stopped controlling the TV so I had to reset the remote. Between replacing the new batteries and getting it reset, the volume on the TV receiver got turned down.  I need to know how to turn it backup.  I cannot find any information on how to fix the issue.  I have tried over the last two days to use the Troubleshoot and Resolve function directly it issues and error message which follows:

Please call Customer Care at 1-800-288-2020.  Error type: Service Error  GID: 123a30280-14c1-42f8-8655b-60e413b5301b.  

I haven't call Customer Care because I know that it can be fixed if I had the instructions.  

Community Support


229.5K Messages

1 year ago

We'd be happy to take a closer look at your remote control for you, @rbmcdill.


We appreciate the troubleshooting steps you have tried on your own.


In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.


We are looking forward to working with you to get this resolved.


Latoya, AT&T Community Specialist


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