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Mtchampagne's profile

New Member

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8 Messages

Wed, Jul 27, 2022 10:49 PM

U-verse unavailable at this time

I have WiFi and internet but get the message on my tv that u-verse is unavailable. I called Support and they couldn’t find any issue but sent me a new receiver. I installed it—still no u-verse. I changed the HDMI cable—still not working. Hasn’t worked since July 12! How can I get help? I am extremely frustrated at this point.

ACE - Professor

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6.4K Messages

2 m مضت

Make sure all connections are tight.

Unplug all boxes from power.

Plug the gateway back in and wait for normal operations.

Plug the WAP back in and wait for normal operations.

Plug the DVR back in and wait for normal operations.

Plug the receivers back in and wait for normal operations.

Did the wireless receiver change positions? Keep in mind that it can't be too far from the WAP, similar to how a laptop has to be so close for WiFi.

New Member

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8 Messages

2 m مضت

I followed your instructions exactly. I do not have a separate DVR. Still says it’s not available at this time.

any suggestions other than to call support again?

ACE - Professor

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6.4K Messages

2 m مضت

The DVR is the largest box AT&T provides which is connected to a TV.

The smaller ones are receivers.

New Member

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8 Messages

2 m مضت

I'm on the phone now with technical support after talking to att support for 40 minutes. I hope they can fix it. 

Again, I have a gateway, WAP, and a receiver, nothing else, and I've never had an additional box.

Am I misunderstanding?

ACE - Professor

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6.4K Messages

2 m مضت

What service level do you have? (U-Family, U-200, etc.)

What is the model number of your receiver?

New Member

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8 Messages

2 m مضت

U-200 and ISB 7005

New Member

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8 Messages

2 m مضت

I held on for technical support for an hour and a half and then hung up. This is so frustrating!

JefferMC

ACE - Expert

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29.9K Messages

2 m مضت

If you have U-200, then you have been eligible for DVR service; the ability to record shows and play them later; to pause, rewind and/or fast forward live TV.  In order to do this, one of the receivers in your home must be a DVR receiver.  A DVR can never be wireless, it must be connected to the Gateway via Coax or Ethernet.

Your configuration is confusing because we've never seen a configuration with just a WAP and a wireless receiver.  We're not sure how such a thing is even supposed to work.

How long have you had U-200?  Have you ever had the DVR features?

New Member

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8 Messages

2 m مضت

If I have needed more equipment why has Uverse and the DVR function worked at this location for the past dozen years? 

JefferMC

ACE - Expert

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29.9K Messages

2 m مضت

If the DVR function has worked all this time, then something is not as you have presented it.

You could have a DVR that is not connected to a TV.  This is something that some people do if they cannot run a cable to where their TV is.  Please check again to make absolutely sure there isn't another box connected via Coax or Ethernet.

New Member

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8 Messages

2 m مضت

Thé coaxial cable was connected to the receiver.

JefferMC

ACE - Expert

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29.9K Messages

2 m مضت

Ah.  Check that the coax cable connected to that receiver is secure on both ends.  Make sure the other box (the DVR) is plugged into power and has the appropriate lights on.  Either it may have failed, it lost power, or the connection has gone bad on one end or other of the coax cable.  If it's in the same room with the Gateway, you may want to replace the coax cable with an Ethernet cable (assuming the problem isn't power, or a bad DVR).

gr8sho

ACE - Professor

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3.8K Messages

2 m مضت

If you only have one box, it’s probably an ISB7500.  That’s a DVR.  And if that’s the replacement they sent you and Uverse doesn’t activate, then you have a failure in the coax path and Att should send a technician to fix it.   

JefferMC

ACE - Expert

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29.9K Messages

2 m مضت

So, @Mtchampagne , did you get it all working again?

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