Trevbots's profile

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Wednesday, October 11th, 2023 4:20 PM

Uverse TV Freezes

I’ve been having an issue since install. My uverse tv plays for about 20 seconds then freezes and loses connection. If I change the channel then it is fine for another 20 seconds. I have replaced dvr box and gateway and still the same issue. Everything has also been rebooted many times. My wifi works just fine just the uverse tv won’t play. Neither coax nor Ethernet connected worked. Any advice?

Community Support

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229.6K Messages

5 months ago

Hi @Trevbots!

Thank you for reaching out to us! We'd love to help you with your TV service concern! Are you experiencing this on Live TV or on recorded shows? Did you reset your receiver?

To get started, we suggest that you check all cable connections to make sure everything is positioned firmly and then reboot the receiver by pressing and holding the power button for 10 -15 seconds.

You can view this great article to get tips on how to ⁠Troubleshoot the U-verse TV receiver.

 

Please try these things, and let us know if they work for you. 

 

Thank you for using the AT&T Community Forums. 

Irene, AT&T Community Forum Specialist.

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