Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
bbyanks1's profile

New Member

 • 

1 Message

Fri, Aug 12, 2022 8:31 PM

U-verse TV equipment

I canceled my U-verse TV and kept my internet and landline. The rep said U-Verse is no longer available and I don't have to return the equipment. Is that true?

ACE - Expert

 • 

23.1K Messages

2 m مضت

Debatable.  Some say don't worry about returning UverseTV equipment and others say to take it to a UPS/FEDEX (standard return procedure). 

Personally, I would err on the side of caution and return the equipment.

New Member

 • 

3 Messages

2 m مضت

I talked to several customer service reps regarding what equipment to return when I discontinued Uverse.  I also kept my internet.  Not one of them said that I did not need to return the equipment and that I would get an email with specific instructions.  Of course, I am still waiting on that mysterious email.  

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.