carolpodz's profile

New Member

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4 Messages

Thursday, March 30th, 2023 9:12 PM

Uverse not fixed

Anyone else have a tech come out to fix one of their receivers and not only not fix it but break another one.

ACE - Expert

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27.5K Messages

11 months ago

Was replacing the receiver not an option?

New Member

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4 Messages

11 months ago

No, it was actually a new receiver he was trying to get to work. Tried a 2nd one he had in his truck, it didn't work. So was looking at the one we had connected in the bedroom and it stopped working while he was messing with it and he couldn't get it back to work. So out of 3 receivers, only one of ours is working now. Left with no resolution. 

Community Support

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229.7K Messages

11 months ago

We're here to assist with your U-Verse receivers not working, @carolpodz!

 

Thank you for your assistance @skeeterintexas.

 

Due to the nature of your concern, let's move this conversation into a direct message. This way we can access your account to see what needs to be done to resolve this for you. Be on the lookout for a chat icon in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

New Member

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4 Messages

11 months ago

Went to direct message and it said you are connected with a direct agent but they never responded.

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