douglagc2011's profile

New Member

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2 Messages

Thu, Jun 23, 2022 12:19 AM

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Our DVR won't connect given the message above and option to Restart.   When I restart the DVR it returns to the same screen with same message.  Diagnostics says problem is internal.  Tech came out and tested system a couple of months ago due to same issue and charges us $150 for new wire and splitter.  Worked for 2 months and then back to same problem.  Other receivers in house work fine, but DVR receiver only one that gives the error mode.  How do I fix this? 

my thoughts

Employee

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19.1K Messages

Il y a 5 d

DVR receiver has to be hardwired to the gateway either as ethernet connection or using coax.

As mention a splitter was replaced suggests at least some equipment is on coax.

My recommendation is to get off the coax... run all new cat5e or greater to desired location or replace as much as possible with wireless receiver keeping DVR on ethernet as closet unit to the gateway, ideally same room within 6 feet.

Another option is to cancel Uverse IPTV and order DirecTv streaming which is all wireless connection... getting off the coax.

The other option is same as before, call and schedule a service appointment with possible billable charges if issue is inside wiring.

ACE - Professor

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6.2K Messages

Il y a 4 d

Yeah...I'd suggest switching to cat5e (or better) Ethernet.

JefferMC

ACE - Expert

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28.7K Messages

Il y a 4 d

I agree that getting off the coax is a good idea.

I won't agree with switching to DIRECTV stream.

New Member

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2 Messages

Il y a 4 d

Thanks for the advice.  I'm going to switch to WiFi for the 3 upstairs receivers that are coax (no charge from Uverse). If that doesn't work, I'll crawl up in the attic and try to fish Ethernet cables where the coax ran.   Can I run a single ethernet cable upstairs to attic and then put an ethernet splitter for the 3 upstairs TV's?

JefferMC

ACE - Expert

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28.7K Messages

Il y a 3 d

Twisted-Pair Ethernet cannot be "split" like Coax can.  You would need to have an Ethernet Switch at the point of the "split."  That switch would require power, which might be accomplished via PoE.

Today, newly built homes typically run dedicated Twisted pair legs from each room to a central point where a powered Ethernet switch can be placed.  It is not uncommon to put the Gateway near there when convenient.

Coax can work fine, it's just easier to have issues with it.  Disconnecting a box from its coax cable can cause reflections with all the other devices on the coax.  Coax connectors getting "loose" is more of an issue than with Twisted Pair.  Each wall plate is actually two connections that must both be tight, so from the Gateway to a single device, there are 8 connections that must each be tightly connected:

  1. Back of Gateway to cable
  2. Cable to Wall Plate
  3. Wall Plate to in-Wall cable
  4. cable to splitter
  5. splitter to cable
  6. in-wall cable to wall plate
  7. wall plate to cable
  8. cable to receiver

All of the unused ports on a splitter must be terminated with a 75 ohm resistance to avoid reflection.  

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