U-verse guid

Hi there, @dvwright! We want to help get your TV shows recorded. 

We've got a great article that's full of helpful troubleshooting tips for your U-verse DVR. 

We'd recommend that you restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Restarting your receiver can help to refresh your connection and potentially alleviate anything that may be preventing you from recording more than 2 shows. 

In addition to that, we suggest using your remote control to troubleshoot with the Troubleshoot & Resolve tool. Here's how to do it:

1. Press Menu on your U-verse TV remote control. 
2. Use the arrow keys and scroll down to Help, then press OK.
3. Scroll down to Information and press OK.
4. Scroll right and select Troubleshoot & Resolve.
5. Select TV from the top menu.
6. Choose DVR and follow the prompts.

Let us know if this helps! If not, we may need to move this conversation to a more private space to do some more in depth troubleshooting on our end.

Lacey, AT&T Community Specialist 

Thanks for the suggestions. No resolution at all. DVR U-verse just can’t record more than 2 shows at once. Rebooted and rebooted DVR and modem gateway. It just started Monday. If you suggest a resolution by a phone call with a technician or even a premise visit. If I need a new modem, I did get a replacement from AT&T about 5 years ago and I installed it myself. Thanks for your attention. 

Thanks for sharing that information with us, @dvwright.

In order to take a closer look into what is happening with your DVR recording, and why you can't record more than 2 shows at once we'll need to meet in a DM. We'll need to gather some information in order to authenticate your account, so we can look into this for you. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you. 

Robert, AT&T Community Specialist 

I have the same problem as of last week.  I worked with AT&T customer service who ran  a lot of tests and determined that the problem was my DVR receiver.  I was sent an upgraded replacement of the same receiver.  I hooked it up today and have the same problem.  The replacement did not fix the problem.  My gut feeling is that something changed in the AT&T's software on their server which changed all the settings for the receiver.  

Check your settings on your account…

depending on your profile should be 4/4 or 3/4.

this is number of HD streams/total number of streams.

It sounds as if your profile has been changed to 2/4 which was an initial profile for those at long distance single pair that only could receive up to internet 12.

This means max (2) HD recordings but could record additional (2) SD channels.

Try setting up 2 HD recordings and 2 SD recordings for same time slot.

If works then your profile has been changed requiring admin to change profile back … internet 18 was 3/4 while internet 24 or higher should be 4/4.

The only place I know to check is to use the remote and go to Menu/Options/System Information/System Resources.  This is where I found:  Streams:  0 SD/6HD (WAN) 0 SD/6HD (Ingress).  I gave this information to the AT&T Customer Support.  Is there another way to get this information?

I tried testing 2 HD and 2 SD recordings like you suggested but I do not have access to HD only SD.  I have been able to record up to 6 SD shows since I upgraded to Fiber back in 2021.  Before my upgrade I was able to record  up to 4 SD shows.  Last week I noticed that I was back to 4 SD shows and now I am down to 2 SD shows.  The AT&T customer support tested my equipment and sent a replacement DVR.  No difference.

Thanks for all the information. Getting a tech on-site tomorrow. Fingers crossed. 

We can help you resolve the trouble you're having with your receiver, flemmann.

We'll send you a Direct Message to gather your information and see what we can do. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

Did you ever get an answer to why all of a sudden we can only record 2 shows at a time?