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TJHarris's profile

New Member

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1 Message

Saturday, August 27th, 2022 4:14 PM

Uverse DVR receiver

I received the below error message everytime I restart my receiver and modem:    Account unavailable.  This Set Top Box does not match the account settings.  Restart Receiver.

JefferMC

ACE - Expert

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31K Messages

5 months ago

What that message means is that the receiver checked in and AT&T's records say that it's not provisioned on the account for the Network Connection that it's attached to, i.e. either the receiver has been moved to another home with a different AT&T account or the receiver has been removed from the account that it was previously on.

Whichever it is, you'll need to talk to AT&T Customer Service.  I'd suggest you call 800-288-2020.

(edited)

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