UVerse DVR freezes on playback of recordings.

@11k66 Been going on like this for me for months. Ready to change over to local cable comoany. This is ridiulous. Hope you have other options too...

@KarlHammerle That's excatly the scenario. So it's not just me or my network. I guess the quesiton is now whether this is a software or hardware issue with the box. I haven't checked what hardware I have, but we just moved in last year so all of this was set up in April of 2019...so it's fairly new hardware. How do you get support from AT&T? Do they know the meaning of the word "support"?

You will have to call ATT 800-288-2020. This is a forum board only.

I tried ufix.att.com and I thought it solved my problem, but apparently only for the one show. I haven't tried the recommendation to reset the DVR to factory settings because I'm not yet ready to reset all of my scheduled recordings

@oksurb I did a hard reboot (remove power, replace power, see dots, remove power) (full guidance is actually available on this forums but not linked to this problem) After allowing the system to reboot (prepare to wait for 15-20 minutes) everything appears to be functioning properly. I recorded four streams simultaneously with no pixilation or freezing noted upon review of the recordings. I had a live steam running at the same time. This reboot did not erase any of my data, but if you read further on that subject, it is possible to completely erase everything from your box, making it look unused - consider this a final resort before replacement of your box. My box is a VIP2250.

Yea, well online support is a joke. I mean why should they provide any kind of state of the art support methods. Guess I'll have to make a phone call when I have 9 hours to waste...

@oksurb Try doing the hard reboot as I described, it will only take about 30-45 minutes and if successful beats spending an hour or more on hold once you get past the automated solutions for dummy section. I only call tech support when I have a problem that I can not resolve as most of time as the poor representatives have to follow a script, repeating everything that you have done as an educated user. I really get unhappy when I try to describe a communications related problem and the tech rep does not even understand the words you are using, requiring that you demand a supervisor.

I will find that guidance in another post and try it...thank you for your input Karl!

Andy