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New Member

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25 Messages

Thursday, March 2nd, 2023 9:19 AM

Uverse downgrade

It is so sad that I can’t do anything in an old lady to get help with changing my U-verse service..something simple probably to do..instead of asking me what I wanted.. I was given 300 channels.. I have tried everything for help

ACE - Expert

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27.8K Messages

1 year ago

Have you tried changing your plan online by logging into your account at https://www.att.com/acctmgmt/login

Former Employee

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22.4K Messages

1 year ago

You called in to lower your monthly bill?

Your tv channel package was changed to meet the request of a lower bill?

Package upgrades you can do yourself, to lower your package need to call.

New Member

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25 Messages

1 year ago

I called the number they showed me..and the lady said they weren’t just att..offered me Comcast/xfinity cable and internet $110…I don’t want that.. I love my internet..somebody upgraded the U-verse from 100 to 300 channels last month..without talking to me..just spending my money..

 I am so tired

New Member

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25 Messages

1 year ago

I have a 2 phones $184..watch/phone data new $40..and U-verse and internet $250

everything works perfect..excellence.. I just don’t need certain things anymore.. I do not work anymore ..and none the stuff y’all have told me do is on my brand new IPhone or on the tv..

Community Support

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232.1K Messages

1 year ago

Hey @Hotgirl12. Thanks not the experience we want you to have, and we'd be happy to help with downgrading your U-verse plan. 

 

We appreciate @skeeterintexas and @my thoughts for providing that helpful information. 

 

In order to complete this process of getting your U-verse service downgraded, we'll need to meet you in a DM. We'll then authenticate your account in private, so we're able to see what plan you want and get you the correct plan. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

ACE - Expert

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27.8K Messages

1 year ago

I called the number they showed me..and the lady said they weren’t just att..offered me Comcast/xfinity cable and internet $110

That is suspect.  AT&T Customer Service number is 1-800-288-2020.  Say "cancel" when prompted.  There's a good chance that they will try to talk you out of cancelling or try to upsell with other products.  Stand your ground.

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