Uverse doesn't work in a room

On average I am having to reboot my STBs once a week. Imagine having to walk up and down 3 flights of stairs about 20 times constantly rebooting/unplugging/pressing WPS button. The instructions displayed on screen are garbage. In additional to holding the power button for 10 seconds, have also tried power button plus okay button for 10 seconds and power button plus down arrow for 10 seconds. I'm starting to believe it isn't the firmware but the hardware is garbage and need to replace.