New Member
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5 Messages
UVerse app only showing premium channels in guide
UVerse app used to show all the channels but all of a sudden its only showing premium channels! How do we get all the channels back? I tried deleting the app and reinstalling it; signed out and back in; restarted my ipad and phone…
ATTHelp
Community Support
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231.2K Messages
2 years ago
Let's get the U-Verse app to display those channels again, @Vabloom50!
If the app isn't working properly, we highly recommend that you troubleshoot the app.
Here are a few steps you can take to try and resolve the issue:
How to fix your Mobile app from your Smartphone or Device
Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.
The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not work. To view online content, you must be subscribed to the U200 package or above.
Let us know if you have any other questions or concerns, and we'll be happy to help.
Jarod, AT&T Community Specialist
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JimLinMKE
New Member
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1 Message
2 years ago
I am having the same problem. Suggested solutions have not worked. FWIW, I used to be able to program the DVR from my desktop. AT&T took that capability away a couple years ago, leaving just the phone and my TV. Now it's down to my TV (except for premium channels). I guess they're the phone company; they don't have to care.
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ATTHelp
Community Support
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231.2K Messages
2 years ago
We understand that you're having trouble with uverse app JimLinMKE , In order for us to continue helping you with your account specific inquiry. We will be inviting you to a DM.
Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)
Charles, AT&T Community Forums
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Vabloom50
New Member
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5 Messages
2 years ago
yes, the app is useless if all the channels aren’t there.
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ANNS
New Member
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1 Message
2 years ago
I am having the same issue. None of the suggested solutions have worked. Can you please post the solution on this forum so we can all see it?
(edited)
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ATTHelp
Community Support
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231.2K Messages
2 years ago
Hi, Vabloom50.
If the channels still aren't showing up after you try the troubleshooting options that Jarod provided, reach back out and let us know.
Aminah, AT&T Community Specialist
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ATTHelp
Community Support
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231.2K Messages
2 years ago
We're going to need to take a closer look at your service to get this resolved, @ANNS! Please meet us in a direct message via the direct message inbox in the top right corner of the screen.
In the meantime, we recommend trying the troubleshooting steps Jarod posted previously.
Keep an eye out for our DM!
Raiden, AT&T Community Specialist
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Vabloom50
New Member
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5 Messages
2 years ago
finally!!! All of a sudden all of my subscribed channels are showing on the app. After deleting the app and then reinstalling it; logging out and logging back in - it is back!!
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ATTHelp
Community Support
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231.2K Messages
2 years ago
We're glad to hear that, Vabloom50.
Thank you for contacting the AT&T Community Forums team. If you need help in the future, let us know.
Aminah, AT&T Community Specialist
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Sidney_777
New Member
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3 Messages
2 years ago
Same here! All of the sudden my U-verse app is only showing the premium channels, all the other channels are gone. I tried everything (uninstalling & reinstalling the app, resetting my phone device, logging in and out, jumping up & down, holding my breath, etc) but nothing works! So frustrating! :(
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