gspinney's profile

Contributor

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3 Messages

Wed, Nov 3, 2021 10:09 PM

Uverse app on Moto G Power responds "Receiver Discovery Failed."

My Moto G Power is running Android 11.  The Uverse App displays the guide, plays shows, and handles recordings.  The Remote Control feature cannot connect to the set top box. When I tap the Remote Control icon and then tap Connect I see a message, "Receiver Discovery Failed."  I have rebooted all my set top boxes, rebooted the router and the Uverse Wireless Access Point.  I have followed all the instructions in the Uverse guide. I have cleared the cache of the Uverse app and reinstalled it.  I have an old LG 5 H820.  The Uverse Remote Control works on it.  Please offer your ideas.

ATTHelp

Community Support

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180.3K Messages

3 m ago

We are here to help you get your U-verse App back up and running, .

 

We recommend that you factory reset your gateway, as this will restore everything to the default settings. There may be an issue on your network causing the app to malfunction.

 

Also, we have some more questions that will help us get to a better solution.

 

  • Have you restarted your phone?
  • Are you on your home network?

Let us know more information, so that we can better assist you.

 

Marc, AT&T Community Specialist

Contributor

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3 Messages

3 m ago

Marc, Thank you for the suggestions.  I will implement them as soon as I can.  Unfortunately I cannot run the Uverse app on either of my cell phones at this time.  The app either cycles after I enter my credentials or it freezes while informing me that it will require permissions.  I called AT&T support who told me that there are issues with the app and that AT&T is working on it.  Spin.

ATTHelp

Community Support

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180.3K Messages

3 m ago

Hi, gspinney.

 

Thank you for the update.

 

Our engineers are working toward a resolution as fast as possible and there is no ETA on when the U-verse app is going to be fixed. 

 

You will know when its fixed, when you can log in without any problems.

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

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