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bobsmith11's profile

Contributor

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16 Messages

Sunday, November 13th, 2022 10:48 PM

uverse app, not seeing records, not able to set recordings

is this app just dead or what?

ACE - Expert

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33.1K Messages

10 months ago

The app worked for me last weekend.  I would suggest deleting all the data and cache for the app and trying again.

ACE - Expert

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26.1K Messages

10 months ago

I just checked the app on my iPhone and it's working as it should.

Community Support

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221K Messages

10 months ago

We'd be happy to help you troubleshoot your Uverse app, @bobsmith11.

 

We recommend that you follow some of these U-verse app troubleshooting steps, to help you view your recordings again.

 

Please reach back out, and let us know if this helps.

 

Latoya, AT&T Community Specialist

Contributor

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16 Messages

10 months ago

atthelp, I have tried everything in the article and it still does not work.

Community Support

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221K Messages

10 months ago

Thanks for that information, @bobsmith11.

 

Just to be clear, are you experiencing any error codes when attempting to access your Uverse app? Answering this will help us find a workaround to assist you further.

 

Please let us know so that we can assist further if needed.

 

Latoya, AT&T Community Specialist

Contributor

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16 Messages

10 months ago

@ATTHelp as stated.  when i click on recordings and says "no recordings, when i click scheduled and says none scheduled.  There are plenty of recordings and scheduled recordings on my DVR.  No error codes per se.

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