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TForum92622's profile

New Member

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2 Messages

Mon, Sep 26, 2022 5:12 PM

uverse app crashes

My Uverse app began crashing on both my ipad and iphone about 3 weeks ago.  I've booted the iphone and ipad several times.  I've deleted the app and reinstalled it.  Still crashes.  Deleted the app, booted the iphone and ipad, reinstalled the app and it still crashes.  Ios is up to date.

any ideas?

ATTHelp

Community Support

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203.7K Messages

2 months ago

Hi TForum92622, we'd be happy to help you fix the U-verse app on your Apple devices!

 

We have more troubleshooting options that we'd like for you to try. These are from our Help and Solutions guide for the U-verse app:

  • Make sure you are using the correct member ID to sign in
  • Delete the app's cache. This varies by phone, browser or device operating system.
  • Turn off other apps that may be in use.
  • Reset your password. This can help sync up your account.

Let us know if this helped or if you need further assistance!

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

2 months ago

Seems my initial post was misleading.  Sorry.

The Uverse app doesn't even load, on the iphone and ipad.  So I can't even input my user ID.  When I click on the Uverse app, it appears that the app starts to load, but within 1 or 2 seconds, the screen goes blank and returns me to my iphone's "home page."

I've already cleared the cashe, and it didn't help.  For what it's worth, I have over 45 GB available for use on the iphone.   

ATTHelp

Community Support

 • 

203.7K Messages

2 months ago

Thanks for the clarification, TForum92622.

 

We will send you a Direct Message to further assist you with the app. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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