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wasscal's profile

Voyager

 • 

2 Messages

Mon, Jul 18, 2022 11:01 PM

U Verse--- Set top boxes or Gateway?

Ethernet wired from outside phone box to Gateway then to each set top box. Both TV's go black, pixelate, no sound or voice. This happens on more than one channel. I have used Troubleshoot/Resolve. Shut off power to Gateway and set top boxes, pressed resets. This will clear up problems for a short time then back to the same problems. One TV has more instances then the other. AT&T last year sent a replacement Gateway OK for a while. We had a technician in the past replace set top boxes. Still these problems may start in one day or one week.

WiFi is Download 4-8Mbps depending on the room. House is 1900 sq ft. Signed up Internet for 8Mbps. Furthest Smart TV loses WiFi and buffers a lot. Gateway is about 30 ft away from last TV. Phones can only reach 1-2 bars for signal strength inside. Phones get drop Smart TV can't connect to Internet.

Need some ideas or AT&T service?

JefferMC

ACE - Expert

 • 

29.8K Messages

2 m مضت

The Wi-Fi the phones are using is coming from the Gateway and is a separate issue from the Wi-Fi the wireless TV Receivers would be using, which is provided by a WAP (Wireless Access Point).


There is an awful lot going on in your post and a lot of potential issues and thus potential solutions, and it is going to take a while to sort through all of them.

First question I want to make sure I understand...  You say you have "Ethernet" wired from the outside box to the Gateway and from the Gateway to the DVR and possibly some other receivers.  I want to know if you're sure the run from the outside box is Ethernet, meaning you have an externally mounted ONT for fiber or an 3812 iNID, or do you actually have twisted pair this is instead carrying VDSL2, not Ethernet.  Best way to check this is to probably do this (and it will address some other questions as well):

  1. Go to http://192.168.1.254/ in a browser in your home
  2. Click on the More Info button and see if the Uptime is shown.  Make a note or a screenshot of it.
  3. Click on the Broadband Tab
  4. Make a screenshot of all the information tables here: sync rates, attenuation, noise margin, error counts, byte counts, etc.  If you want, use a picture editor to hide your Public IP and MAC address(es).
  5. Post the screenshot in a reply to this message so we can look at your information to try to guide you further.

Voyager

 • 

2 Messages

2 m مضت

JefferMc

The Ethernet cable to Gateway is outside from the twisted pair connection box for our home dial up phone. We have no fiber optic cable entering the property. The Ethernet was connected from this box by AT&T around 3 years ago. The original installation was regular TV cable.

OK? Thanks.

wasscal

Broadband Status

Broadband Connection Source

DSL

 

Broadband Connection

Up

Broadband IPv4 Address

Gateway IPv4 Address

MAC Address

Primary DNS

Secondary DNS

Primary DNS Name

Secondary DNS Name 

MTU

1500

DSLAM Vendor ID

b5004244434db0cb

DSL Status

Line State

Up

Downstream Sync Rate (kbps)

32219

Upstream Sync Rate (kbps)

5046

Downstream Max Attainable Rate (kbps)

72732

Upstream Max Attainable Rate (kbps)

11106

Modulation

VDSL2

Data Path

Interleaved

 

Downstream

Upstream

SN Margin (dB)

24.9

14.9

Line Attenuation (dB)

17.0

17.1

Output Power(dBm)

14.4

-12.2

Errored Seconds

0

2

Loss of Signal

0

0

Loss of Frame

0

0

FEC Errors

573

1217

CRC Errors

0

6

Timed Statistics

 

15 Min

Cur Day

Showtime

Last Showtime

Total

Errored Seconds (ES)

0

0

0

0

0

Severely Errored Seconds (SESL)

0

0

0

0

0

Unavailable Seconds (UASL)

0

0

0

0

75

FEC Errors

0

16

573

573

573

CRC Errors

0

0

0

0

0

DSL Initialization Timeouts

0

0

0

0

0

IPv6

Status

Available

Service Type

native IPv6

Global Unicast IPv6 Address

Link Local Address

Default IPv6 Gateway Address

MTU

1500

IPv4 Statistics

Transmit Packets

2347219

Transmit Errors

0

Transmit Discards

0

Transmit Bytes

464023614

Receive Packets

46298631

Receive Errors

0

Receive Discards

0

Receive Bytes

2662943917

PTM Receive PDUs

46298631

IPv6 Statistics

Transmit Packets

66254

Transmit Errors

0

Transmit Discards

8227

JefferMC

ACE - Expert

 • 

29.8K Messages

2 m مضت

You do not have Ethernet into your Gateway.  An "Ethernet cable" is really a misnomer.  You have a twisted pair cable that might could carry Ethernet, but it's not doing so; it's carrying VDSL2.  Your VDSL2 signal is strong, lots of excess capacity and a low error rate.  Which confirms that any issue you're having appears to be between your Gateway and the Receivers, inclusive.  This may also include cabling and wireless devices.  I wanted to cover that because if there's a problem there, we can waste a good bit of time on stuff trying to fix things that can't be fixed inside.  So thank you for that.

Now, let's explore exactly how you're wired inside the home:

  1. The DVR is connected via Ethernet?  
  2. Is this a single pre-manufactured cable or does it go through walls?
  3. you have a wireless TV receiver about 30 feet from the Gateway; how far is the WAP from (a) the Gateway, and (b) the receiver?
  4. Other than the Gateway and the WAP, do you have any other Wi-Fi Routers, Access Points or Extenders in use?
  5. Have you tried unplugging the WAP for an hour or so and seeing how the DVR works while the WAP is turned off?
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