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Xerxes10's profile

Tutor

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20 Messages

Friday, January 6th, 2023 12:18 AM

TV showing gear icon

My TV appears to be frozen with it just showing the gear icon for over an hour

Community Support

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232.3K Messages

1 year ago

Hey Xerxes10. Thanks for reaching out about your U-verse TV service, and we'd be about to help with the gear icon that's on your screen. 

 

The gear icon on the screen usually appears after the receiver has gone through an update or recovery, and should normally go back to regular service after a few minutes.

 

We'd suggest resetting your U-verse receiver. Hold down the power button for ten seconds, then pressing again to restart. This can take up to 5-8 minutes and will impact any DVR recordings in progress. 

 

You can also try restarting your Wi-Fi gateway by removing the power cord for two minutes then plugging it back in, and it will interrupt any AT&T service. 

 

Let us know if this helps. 

 

Robert, AT&T Community Specialist

Tutor

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20 Messages

1 year ago

Thanks for responding to my post. Resetting the receiver didn't help. I called support and, after over an hour on the phone with them, they determined that the receiver they sent me was defective and they are sending me yet another. 

Community Support

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232.3K Messages

1 year ago

Thanks for letting us know, Xerxes10.

 

If you need help with anything else, feel free to reach out again. Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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