Tv DVR not working and have been asking for help for months with no solutions
Hello, I apologize in advance if i come across as rude in this but after months of trying to get our TV working its hard to be polite anymore. We called in march to let At&t know that our DVR wasn't working and they walked us through the typical troubleshooting steps, then ended up having to get our boxes replaced. That didnt fix anything and actually made things worse by making it so that another of our tvs couldnt use dvr either. So we called again and had all that happen again only for it to still not fix our problem. We continued to call for help through out the next couple months and still not getting any results. Finally we had a technician come out and try to fix it. He actually fixed the tvs but that only lasted for a day or 2 but he told us to call him again if it went out so we did but got no answer. We have left several messages and called the customer support and still NOTHING is fixed. We pay so much a month for this service and we cant even use it. Its gotten so bad that my 70 year old grandmother, who uses it the most, has called and been on the phone for 30 minutes only to also get no help and be borderline crying from all the frustration. I cant deal with customer service anymore so this is my last attempt to get this fixed. Im not sure what to do if this doesnt work, there isnt any other options for us left.