Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
StuCrew's profile

New Member


1 Message

Friday, September 2nd, 2022 8:19 PM

The set top box does not match the account settings

Help. Trying to connect a new wireless cable box and I keep receiving the error ‘the set top box does not match the account settings’. Any way to fix this? I’ve been on hold with AT&T for a half hour now…


ACE - Expert


31K Messages

5 months ago

Continue to wait on hold until the AT&T rep picks up.  That error means that the box phoned home and it isn't assigned to the AT&T account that's associated with the Gateway it's connecting through.

The AT&T rep will have to make sure that receiver is correctly assigned to your account; there's nothing you can do about the issue other than contact them.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.