Teradhudson's profile

Contributor

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1 Message

Sat, Aug 30, 2014 4:17 AM

Tech support chat was no help, Friday night and receiver keeps rebooting

See the press ok screen for 20 secs before it reboots again, tech support had me switch the order of the Hdmi cord although I know it had 0 to do with it.. Any advice?
mibrnsurg

Expert

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20.4K Messages

8 y ago

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a long time, 20-30 mins or so. Good luck 😉

 

Chris
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