avax2024's profile

6 Messages

Monday, September 18th, 2023 1:50 PM

Closed

switching back to U-Verse TV

I had U-Verse TV years ago and tried a different service, now looking to come back to U-Verse.

Accepted Solution

ACE - Expert

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27.5K Messages

6 months ago

Not possible.

IMPORTANT U-VERSE UPDATE
U-verse TV is no longer available for new customers. Current U-verse TV customers can continue to access their service here.

https://www.directv.com/att-uverse-tv/

ACE - Professor

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5.2K Messages

6 months ago

@avax2024 

Enlighten me, please.  Why would anyone knowingly want to subscribe to a dead ended and no longer being enhanced hardware platform?   Also considering how many ways exist to stream paid content.  
Time to move on.  

ACE - Expert

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34.4K Messages

6 months ago

Enlighten me, please.  Why would anyone knowingly want to subscribe to a dead ended and no longer being enhanced hardware platform?   Also considering how many ways exist to stream paid content.  

Why do people continue on Cable TV?

Why are DIRECTV and Dish still in business?


It's because it meets their needs.

(edited)

Voyager

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11 Messages

2 months ago

Because it works perfectly and quality is stable and meets and exceeds all my needs. 

ACE - Expert

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23.8K Messages

2 months ago

@Greglopez31  The fact that you had it years ago is irrelevant. You are considered a new customer, and as @skeeterintexas pointed out, U-Verse is not accepting new subscribers anymore because they want to phase it out.

Scholar

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119 Messages

2 months ago

It is possible to get Uverse TV back because I was able to do so about a month ago.  I had Uverse TV from July of 2017 until July 2023.  To make a long story short they quit giving out promotions ( that I was usually successful getting every year) and the price went way up.

I gave Directv stream a try and liked it for the most part until they sent an update which changed a few things but it made the service very slow ( using their dedicated Osprey Boxes) navigating the menu's, etc and my 73yo mom just didn't like it and we both realized we should have just kept Uverse TV although very expensive.

Since I still had Fiber internet and home phone with T I called them up and when prompted asked to cancel service.  That got me through really fast and I basically just told them nicely that I made a mistake dropping Uverse TV and would like to get it back if possible otherwise I may have to cancel all of my services and go to spectrum.  The AT&T rep put me on a brief hold and came back and to my surprise said yes you can have it back but there will be no promotions.  Two days later tech shows up and I've had Uverse TV up and going since.  The only problem I am now having is they gave me different equipment than I originally had although my setup is the same ( everything hardwired via ethernet)...they have given me STB's that have both wireless and hardwire ability and every time a reboot is needed or if the power flickers these STB's are a major pain to get back up and going but thats another story and I will have to solve soon................anyways I would call their cancellation department and ask nicely and you might get lucky like I did hopefully.  It never hurts to ask............

Voyager

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11 Messages

2 months ago

Excellent! Try connecting them to a backup battery like those for computers so when you’re power flickers they’ll stay powered on.

ACE - Expert

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34.4K Messages

2 months ago

The official position is that you cannot get U-verse TV back.  No one should have the expectation that they'll be able to accomplish what you described above, regardless of the situation.

ACE - Expert

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31.8K Messages

2 months ago

Officially, U-Verse is being phased out and new accounts including those who have been canceled for a while shouldn't be opened. If you are able to reactivate your account because it hasn't been closed very long then consider yourself lucky. Just be prepared to switch again when the service is finally scheduled for the full shutdown.

Voyager

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11 Messages

2 months ago

Until then I’ll continue to enjoy my u-verse TV. 17 years and counting!

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