Military Appreciation: Exclusive savings for military, veterans, and their families!
N

New Member

 • 

8 Messages

Mon, Sep 27, 2021 12:57 AM

Since updating to iOS 15, I cannot log into the U-Verse app.

I had no problem logging to the U-verse app prior to the update.

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

189.4K Messages

8分前

We'll do our best to get you signed back in to the U-Verse app, @no1bass.

 

We're aware that some customers are unable to sign in and are working to find a resolution. In the meantime, you can sign in through the website.

 

Thank you for contacting the community forums team.

 

If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

JefferMC

ACE - Expert

 • 

28.4K Messages

8分前

IOS 15 has been in official release for 6 days.  AT&T has a rather bad track record for having support for the newest IOS release early in the release cycle.  I suggest patience.  And a report of the problem in the AppStore.  That seems to get the most attention.

New Member

 • 

8 Messages

8分前

Thanks.

New Member

 • 

8 Messages

8分前

Thank. I have no trouble signing into att.com or att.net, just U-Verse.

New Member

 • 

1 Message

8分前

Same.   I spent 4.5 hours on the phone with customer service over 2 days… just for them to figure out it’s a known problem.  

New Member

 • 

8 Messages

8分前

Good to know. That was my next step.

ATTHelp

Community Support

 • 

189.4K Messages

8分前

Thanks for letting us know, @shannonii!

 

We are aware of the known issue and we have the appropriate team working to resolve this. You will know it's resolved once as you will be able to log in again. In the meantime, you can sign in through the website.

 

Thanks for reaching out to the AT&T Community Forums! Let us know if you have any other questions!

 

CalebP, AT&T Community Specialist 

JefferMC

ACE - Expert

 • 

28.4K Messages

8分前

CalebP, I'm really thinking you're not understanding the problem.  What AT&T website could someone log in to in order to watch AT&T U-verse TV?  Oh, right, none.

Sigh.

@shannonii , please use the App Store reporting mechanism to report issues.  A one star rating or two could get their attention.

New Member

 • 

1 Message

5分前

I cannot log into my U-Verse app - for the past 3 weeks. Have tried deleting, re-installing, etc. Won't work on my tablet or smartphone (Android).

Is the app broken??

Susan R.

JefferMC

ACE - Expert

 • 

28.4K Messages

5分前

@SusanArmyRN is the user id you're using associated only with your AT&T U-verse account, or is it an access ID for Wireless as well?

AT&T and DIRECTV have been redoing the authentication infrastructure due to the split off of the DIRECTV business, and this has caused issues for some users.  Other users continue to use the app just fine.

gr8sho

ACE - Professor

 • 

3.6K Messages

5分前

@SusanArmyRN 

So many posts about this.  Please look at other threads as well.  A recent suggestion was to unlink your email accounts and then try using your U-verse member ID.  Alternatively, try creating or using a subaccount.  

And contrary to the OP title, iOS version has nothing whatsoever to do with the problem and is merely a coincidence.  

New Member

 • 

8 Messages

5分前

I used a current subaccount as suggested and it worked. Interesting to note the other subaccount I have didn’t. So, thanks for the suggestion, gr8sho.

gr8sho

ACE - Professor

 • 

3.6K Messages

5分前

@no1bass 

On the linked accounts point, I don’t have them anymore and haven’t for some time. I think I stumbled onto this particular solution a long time back.  I’m not saying this is an additional problem you have, but something to look into.  

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.