Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
B

New Member

 • 

2 Messages

Thursday, February 25th, 2021 1:25 AM

Settle past due balance

I need to settle a past due balance but don't have a lot of money. I still have all equipment but the store would not take it back to bring down bill owed. Please help i want to settle this so it stops impacting my credit . thank you. 

ACE - Expert

 • 

27.9K Messages

3 years ago

You cannot return equipment to a store.  It must be sent back via UPS or FedEx.

If this is for a closed account and it has been more than 90 days, you cannot return the equipment and the debt remains.

If the debt has been sold to a collection agency, contact the collection agency to attempt a settlement.

New Member

 • 

2 Messages

3 years ago

Thank you so much

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.