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guest095398's profile

Contributor

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2 Messages

Tuesday, June 2nd, 2015 2:16 PM

Set Top Box Whirring Fan Noise Will Not Turn Off - Cisco ISB7500

The Cisco IP TV Receiver ISB7500 (set top box) makes a noise from the fan when turned off. The green Link indicator light stays on when the set top box is turned off. Is this a defect in the peripheral?

 

Model: Cisco ISB7500

 

Contributor

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1 Message

6 years ago

Having the same issue, running hot and fan or hardrive is running continuously. 

ATTHelp

Community Support

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207.8K Messages

6 years ago

Hello,


We are sorry for your inconvenience. The receiver may need to be replaced. Try rebooting the receiver by unplugging the power, waiting 1 minute, and then plugging it back. If it is connected to a surge protector, try connecting it directly to the electrical outlet. If still having problems, we are still glad to help. Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number.

 

-ATTU-verseCare

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