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60 Messages
SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
imljb1
Mentor
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60 Messages
5 years ago
As rich96db noted, not getting full guide listing here either. It is Tuesday, July 24, 10:19 am EST and guide loads through Monday, August 6 8:00 PM - no further. To DavidCS I hope you have read through this entire thread - it does seem likely that we are being affected by a regional issue. Most of the posters are in the Cleveland OH area.
Have not tried scheduling through the app - as noted previously, in my case I set up series to be recorded; series recorded episodes through June and then stopped - did not set them up to record at all. Noticed second week of July - cancelled the series that were in the system, reset those currently running, did all the unplug, reset garbage, etc. Scheduled the episodes for two airings (weeks) and then stopped scheduling them again, requiring manual set up. You will see we have all had the same basic issues, are in the same general area, etc. How do we get at&t to check their programming?
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DavidCS
Community Support
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1.7K Messages
5 years ago
When it stops, does it still show up in the scheduled to be recorded list? Also, does it happen on all series? When you setup the series, is it setup to just record new shows or repeats also? If you could provide a few examples of the settings and series that have presented problems.
David, AT&T Community Specialist
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DavidCS
Community Support
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1.7K Messages
5 years ago
I was thinking it was a guide issue at first, but @rrmccormick said on post 39 the guide loads normal but still has the issue:
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rrmccormick
Teacher
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17 Messages
5 years ago
Is it possible to call you directly to discuss what is happeing? Better than being lost in translation in typing it all.
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DavidCS
Community Support
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1.7K Messages
5 years ago
Sorry if I misinterpreted something. I would prefer to keep this conversation on the Forum to make sure all users are engaged and to get more information. In the past, we have worked with one individual person, and the issues that one person has didn't apply to everyone else, so we want to make sure we fix this for everyone and not an individual.
David, AT&T Community Specialist
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rrmccormick
Teacher
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17 Messages
5 years ago
These are set up as any day, any time first run only series. It will recognize one or two showings, but when you see the next episode and you know it is a first run episode it will not be set to record. It happens to all series. It started around July 1.....
Changed DVR’s, reloaded software, etc...tech came to house....and the problem lingers
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rich96db
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35 Messages
5 years ago
Here's what's happened. At any given time, we have 20+ series recording.
I typically have 50 to 60 shows scheduled to be recorded each week. I went
on vacation in early June and came home to find out that I had zero shows
scheduled to be recorded. I thought that was strange. I went and looked
at the guide and series that were scheduled to be recorded weren't being
recorded. I looked at the "Series" section on the DVR Recordings interface
and all of the Series were listed, but none were being recorded. I reset
all of the series to record through the Uverse app. Now I have series
listed twice in the "Series" section of the DVR Recordings. They record
for 2 weeks and then stop again.
After 2 weeks, no shows were showing as scheduled to record. I went
through the DVR and reset all of the series to rerecord. Now I have the
series listed three times in the "Series" section of the DVR Recordings.
After another 2 weeks, no shows were showing as scheduled to record. I
reset the Gateway, I rebooted the DVR (the hard reset where you see the
gears on the screen) - none of it fixed the problem.
I called AT&T support and they sent me a new DVR. I deleted all of the
series that weren't recording (in many cases, they had already been set up
3 times, so I deleted them all). I reset the series recordings through the
DVR. Worked fine for 2 weeks and now not working again.
For what it's worth, I set all series to record as "Any day, any time" and
"First run only."
This is not a hardware issue - it is an AT&T programming issue.
Any help you can provide would be greatly appreciated.
Rich
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rich96db
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35 Messages
5 years ago
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rrmccormick
Teacher
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17 Messages
5 years ago
Nicely summarized....ditto for me on this answer
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rich96db
Mentor
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35 Messages
5 years ago
I've posted on the AT&T Uverse Facebook page about the same problem here: https://www.facebook.com/uverse/posts/2297493266929216?comment_id=2297793983565811¬if_id=1532442878508203¬if_t=feed_comment
If anyone here wants to add to that post, maybe we can make enough noise to get someone to actually acknowledge it's an AT&T problem that they need to fix.
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