Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
imljb1's profile
imljb1
#1 Star!
The 5th element!
10th stratosphere!

Mentor

 • 

60 Messages

Fri, Jul 20, 2018 2:27 PM

SERIES NOT RECORDING - UVERSE PLEASE OWN UP

If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.

 

I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?

 

Please let us know.

bsquare

Mentor

 • 

45 Messages

4 y مضت

Uverse has a much better channel offering. One America News (OAN), AWE,
Tennis, just to name a few. DVR is good but DirecTV's is best.

Contributor

 • 

1 Message

4 y مضت

Did anyone respond to you? No one has responded to me 😞 I sent a PM a few weeks ago, deleted all of my recordings, re-set them up and everything was fine until 4 days ago when ALL series scheduled were deleted and my recordings as well. Super frustrated.

Teacher

 • 

13 Messages

4 y مضت

Well, I got some happy news. I have been meaning to call AT&T for a couple of months about getting some sort of credit for all of the inconvenience their glitch caused. I got the new bill a couple of days ago and to my dismay, the current promotion I had been getting had expired and my bill went up $21.00.

 

Of course, that gave me the incentive to pick up the phone. To make a long story short 🤣 I started on Thursday evening with checking to see if there were any more promotions...No...😣... Then got transferred to technical support...for AT&T, not Uverse...Who gave me the number to call Uverse technical support... But, was actually AT&T again... Did get connected to someone who wasn't getting ready to go on break. She said I needed to talk to their Loyalty department... But they were closed for the day 😩 and suggested that I call back at 8:00. So, an hour and a half later, I let go of my phone.

 

Friday morning, I had my face spread out on the bed, so I could be getting ready to go to work and my phone on speaker. Now, I'll cut to the chase....It only took about 30 minutes before an offer was given... For my inconvenience, he was only able to offer ten bucks. My mouth was open and ready to fire😮, when he said he could also give me a "promotion" of $50 off each month's bill..........for twelve months!!! I thought about it for half a second and accepted. 🎉🎇🎆

 

They made me work for it, I believe $600 is a very fair compensation. I wish all of you the best of luck. It can happen.

Contributor

 • 

1 Message

4 y مضت

@DavidCS 

I’m glad I found this forum. I scheduled the Bachelor series to be recorded for the wife and it only recorded the first episode and nothing else. But shows that the series is scheduled to record when I pull up my recordings. Really weird. I’ve never had this problem before. Can this be resolved please and thank you. 

R/

Jon 

Contributor

 • 

1 Message

3 y مضت

Hi, David

It's April 12, 2019... having issues with my series recordings. Same as the problem the viewers for 2018 were having. Some (not all) the series are showing as being recorded but they don't show up later in the "recorded shows list" or the recording began but only for 2 to 8 minutes then it stopped recording. Frustrating. Please help. 

_xyzzy_

Expert

 • 

15K Messages

3 y مضت

@Aznagm 

I suggest you start your own thread because what you are describing is not quite the problem described in this thread.  The problem described in this thread and this other thread are for existing series in the series list not being scheduled at all.  It seems to be regional.  It's all the series not being scheduled, not just some of them.  And what is recorded does not quit at 2 to 8 minuets.

 

So start you own thread for your unique problem.  And if it is not unique but some permutation to the problem described in this thread it's best to have have a distinct thread anyway so others can add to it saying "me too" to see if they are all from the same region of the country, Florida in your case.  That was the reason I started that other thread from my area of the country (California). 

 

Note, that other thread also suggest a temporary fix to the scheduling problem (post 2, but later found to only work for the current week).

 

Update:

Almost forgot, for your case reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after it completes reboot your dvr (pull plug for 15 secs.).  This is always the first thing to try anyhow.  See if that fixes it.

madmax988

Scholar

 • 

516 Messages

5 m مضت

@DavidCS Well it seems the hope that this issue was permanently solved was premature.  Hopefully you still work on these forums years later, as they no longer have anyway to PM.

I'm in Miami, Fl. and I'm experiencing this exact same issue on 4/18/2022.  Guide shows through 4/30/22 8:00pm  but series scheduled recordings only show through 4/20/22.  

Thanks for any help getting the server side bug solution going again.  

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.