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SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
imljb1
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60 Messages
5 years ago
But wait, there's more -
another thread https://forums.att.com/t5/U-verse-TV-DVR-Receivers/My-DVR-stopped-recording-scheduled-programs/td-p/5576523 - from an Ohio poster (dpetruccio)
and another https://forums.att.com/t5/U-verse-TV-DVR-Receivers/not-recording-scheduled-shows/td-p/5572561 = OP profile says CA but another poster to this thread, rich96db, also shows as being in OH and all about the same timeframe (starting first of July) - this can't be a coincidence.
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_xyzzy_
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15K Messages
5 years ago
Glad you checked. Didn't think of checking their profiles. Wish I could find the other thread. I looked back in my replies but it must have a deceiving title which is why I couldn't find it. But its got to be in there somewhere.
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imljb1
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60 Messages
5 years ago
I guess the question is, how do we get someone from U-verse to check it out?
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rrmccormick
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17 Messages
5 years ago
Had a technician out and he told me it all related the rollout of the cloud DVR which so far has had big problems. He said no one generally will get notified that will even understand the problem even if he submits a report. I guess we just have to wait out AT&T to fix the glitch.
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_xyzzy_
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5 years ago
I didn't notice your post 10 referencing other threads. But I am not sure they are quite the same problem as being able to some but not all of a program.
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imljb1
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60 Messages
5 years ago
Hmm, maybe but they sure sound the same to me (at least variations on the same theme). Anyone else know anything about the mysterious cloud dvr - thanks rrmccormick, for this insight.
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_xyzzy_
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5 years ago
@Mlopian who posted a "me too" earlier in this thread says he from Illinois in his profile too. So it does look like it's shaping up to be regional. It would be nice to have some more data points.
@skeeterintexas if this turns out to truly be a regional "back end" problem what's the procedure to report this?
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imljb1
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5 years ago
I haven't seen the cloud DVR relating to U-verse but have to Direct TV -
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_xyzzy_
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5 years ago
Huh? Not sure why you posted that with respect to the problem here.
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imljb1
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60 Messages
5 years ago
see rrmccormack's post - #13 in this thread. Says a tech told him this was related to the cloud dvr roll-out.
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