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imljb1
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Mentor

 • 

60 Messages

Fri, Jul 20, 2018 2:27 PM

SERIES NOT RECORDING - UVERSE PLEASE OWN UP

If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.

 

I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?

 

Please let us know.

Accepted Solution

Official Solution

DavidCS

Community Support

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1.7K Messages

4年前

Hi,

 

I wanted to check in with everyone to see how everything is working. I am hoping that the guide has updated and the series recordings reflected that. Let me know if you see any problems.

 

David, AT&T Community Specialist

Accepted Solution

Official Solution

DavidCS

Community Support

 • 

1.7K Messages

4年前

Hi,

 

We have made a few changes on our end and are hoping this helps fix the issue for everyone. To ensure the receivers work with the changes we made, if you could:

 

  1. Unplug all STBs (receivers)
  2. Plug in DVR and allow to come up and functional
  3. Plug in remaining STBs (receivers)

Let me know how it goes.

 

Note: This may not resolve all issues our customers are having with the feature. 

 

David, AT&T Community Specialist

Teacher

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12 Messages

4年前

I believe there is a glitch in the software. Agree, AT&T needs to own up to the problem. Glad to know I'm not the only one experiencing this 

ACE - Expert

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22.8K Messages

4年前

I haven't had any series recording problems but maybe I'm just special.

_xyzzy_

Expert

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15K Messages

4年前

If I recall is the second thread about this kind of problem (don't have a link to that thread handy).  I can't reproduce the problem as I said in that other thread. 

 

Thinking out loud...

 

If there truly is a problem then perhaps it's regional.   We know that when you replace a dvr or receiver you don't lose its scheduling.  So the scheduling I think has to be stored in the "back end" (regional computer system).  Maybe it does have, putting it technically, a "glitch".  So the OP and @Mlopian think there is a problem.  So I ask, what part of the country are both of you in?

imljb1

Mentor

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60 Messages

4年前

I'm in Ohio - Cleveland area.

imljb1

Mentor

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60 Messages

4年前

As above, I am in Cleveland OH area and Miopian's profile indicates from Illinois. xyzzy, thanks so much for trying to help - if there's a way to get AT&T to check on the "back office" I'm sure it would be the ticket.

 

Thanks again.

_xyzzy_

Expert

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15K Messages

4年前

Appearently there are two other similar threads, not one.  I found one of them here.  I can't find other other (had something to do with trying to record a pbs series that scheduled a 8 episode marathon but only 2 were scheduled).

 

For the one I found maybe the posters there (@rrmccormick and @msheahen) will see this thread and add their locations here too.

imljb1

Mentor

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60 Messages

4年前

Well, going from profiles rrmccormick is Ohio (like me) and msheahen is Illinois. Hmmm - are we starting to see a pattern?

Teacher

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17 Messages

4年前

Yes I am in Ohio and there is pattern.

imljb1

Mentor

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60 Messages

4年前

But wait, there's more -

 

another thread https://forums.att.com/t5/U-verse-TV-DVR-Receivers/My-DVR-stopped-recording-scheduled-programs/td-p/5576523 - from an Ohio poster (dpetruccio)

 

and another https://forums.att.com/t5/U-verse-TV-DVR-Receivers/not-recording-scheduled-shows/td-p/5572561 = OP profile says CA but another poster to this thread, rich96db, also shows as being in OH and all about the same timeframe (starting first of July) - this can't be a coincidence.

_xyzzy_

Expert

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15K Messages

4年前

Glad you checked.  Didn't think of checking their profiles.  Wish I could find the other thread.  I looked back in my replies but it must have a deceiving title which is why I couldn't find it.  But its got to be in there somewhere.

imljb1

Mentor

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60 Messages

4年前

I guess the question is, how do we get someone from U-verse to check it out?

Teacher

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17 Messages

4年前

Had a technician out and he told me it all related the rollout of the cloud DVR which so far has had big problems.  He said no one generally will get notified that will even understand the problem even if he submits a report.  I guess we just have to wait out AT&T to fix the glitch.

_xyzzy_

Expert

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15K Messages

4年前

I didn't notice your post 10 referencing other threads.  But I am not sure they are quite the same problem as being able to some but not all of a program.

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