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_xyzzy_
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Expert

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15K Messages

Fri, Feb 15, 2019 9:30 PM

Series are not being scheduled for record (need confirmation)

I just checked my recording schedule for next week and starting this Sunday 2/17 and noticed none of my normal series records are scheduled to be recorded and the schedule only goes out 9 days as opposed to the usual 12.  The grid however still goes out the usual 12.  The series are still listed as series.  They didn't go away.  Just none of them show as scheduled to be recorded.  If I take one of those programs and reschedule it for series record then it gets scheduled and of course then I have two copies of it in the series list.  I certainly don't want to do this for every series especially if the new ones stop scheduling too.

 

Basically it's acting like the data for those series I have flagged for series record is not being used for the scheduling unless I create a new instance of the series in that list.  And at this point I don't even know if the new data will stick.

 

So I just want to know if this is a "glitch" unique to me or are others seeing this too?  Is it regional (I'm in San Francisco bay area)? 

 

Note, there was a similar thread about a problem like this back in November.  Just wondering if it's now my turn in this area. 

 

I figured I start a new thread on this problem in case it isn't related to that other thread.  But just in case it is, @DavidCS are you listening?


Don't ask about the usual troubleshooting steps.  Of course I did them!

marchem

Teacher

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34 Messages

4分前

@madmax988 , thanks for the response. In my case changing one series reactivates all of them.  I’ve got 77% available space, only 8 series set up. So maybe a different situation?

Haven’t had any internet issues. Haven’t noticed any other TV issues.

madmax988

Scholar

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486 Messages

4分前

Yea it may or may not be related to the same bug.  Consider yourself a tiny but lucky.  You seem to be the first person to report thay behavior.  

Let's try to see if other than that it is the same as the rest of us.

So when you go to scheduled do you see any shows set? Do they stop at a specific date?

When you do the settings change work around does it set the episodes as far as the guide data listings go?  But then if you look at it the next day for say a show that airs daily does the new day not schedule?  That's how it behaves for the rest of us.  

When you look at the guide data listings does it show the triple red dot icon saying a show that is part of a series is scheduled to record?

marchem

Teacher

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34 Messages

4分前

I see shows scheduled up to 5/7. In the Guide, shows that are scheduled show the triple red dot, but the Guide does go further than the scheduled shows (5/9) and shows between 5/7 and 5/9 do not have the red dots. If I then make a change to a single series all of the Scheduled shows are updated to include the last ones in the Guide, up to 5/9.

Looks like the schedule isn’t being updated as the Guide gets updated?

madmax988

Scholar

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486 Messages

4分前

@marchem exactly.  It's not automatically checking on a schedule it only checks for episodes to schedule manually.  

But your issue may or may not be the exact same bug.  Since you are 1st person outside miami region to report this recent bug.  And you seem to be able to have a better workaround somehow you changing a setting triggers all 8 series to manually check vs. Just that 1 series for the rest of us.

I'm curious with only 8 series have you tried deleting all the series scheduled and setting them all brand new?

I haven't been able to try that with 165 series, it would be quite a pain for me to try on the off chance it fixed it.  

ATTHelp

Community Support

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195.7K Messages

4分前

Thank you for letting us know that this recording error is back, @marchem.

 

We're glad to see that you found a workaround. We'll be sure to notify the appropriate team so they can find a permanent solution. If you need further assistance, we'll be happy to help, but you'll need to create a new thread, as this one is 3 years old and subject to being closed to further posting.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

madmax988

Scholar

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486 Messages

4分前

@ATTHelp why close a post that is still providing the most up to date solution?  It's an ongoing bug.  It's not customers fault that in 4 years att still is dealing with the same bug.  

But @marchem if they do close this post you are welcome to join my other current post regarding this issue. Even if your probably is only90% the same.

marchem

Teacher

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34 Messages

4分前

I just started a new post here:

Scheduled Shows are not being updated when Guide updates | AT&T Community Forums (att.com)

@madmax988 , what is the link to your current post?

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