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jonespogi20x's profile

New Member

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2 Messages

Thursday, January 19th, 2023 10:52 PM

S30-S1B remote only works on cable box but not on TV which used to

Somehow the remote got reset and does not control the menu and other buttons on TV like it used to work before. Now, the remote only works on cable box. It works only on TV but for power and volume only and that's it.

How do you solve this problem?

ACE - Professor

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7.7K Messages

1 year ago

At the very bottom of the U-Verse remote, there should be a "help" button. It's very tiny and I think it's blue.

Press it. You should see an option for "Remote Control Setup."

New Member

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2 Messages

1 year ago

I have tried all the instructions posted in AT&T website, but nothing works.

Community Support

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232.2K Messages

1 year ago

Thank you for that information, Jonespogi20x!

 

We regret to hear that the steps listed on line did not work. As our ACE @baseballisback mentioned, did the blue help button work? It will be located in the bottom right of the remote.

 

Let us know if that helps! If not, we have a few more things we can try.

 

CalebP, AT&T Community Specialist 

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