S20-S1A does not operate my receiver
I have gone through three remotes of this model and none of them work properly. Wondering if it's a receiver problem, but went through two of those, too. The volume works on the TV with the remote, it operates the box less than 20% of the key presses you make on it. You press a button on the remote, the remote lights indicating the IR signal is being sent, yet the box doesn't receive the signal. Trying to go directly to a channel? Impossible. It _might_ allow you to press one of the digits, then it just sits there, despite how soft or hard you press the keys. When I called AT&T support the tech actually told me that there is a "Break-In" period - I have been using remotes all my life and have NEVER had a problem like this. Break-in period implies that it may have SOME problems - this remote does not operate the receiver properly - all three of the remotes do not. Do I need a new receiver? I also have an LG G3, with IR transmitting built in. It also fails to change channels or anything with the box. It controls the volume just fine on the TV and has worked on every other device with IR I have used it on. I'm tired of this not working and am considering going back to XFinity/Comcast despite the higher cost because at least it works - at least their remotes work right from the getgo.