Returning UVerse Receivers
Just spent 1.5 hours on chat with support people trying to get an email that lists the equipment I need to return because I've canceled Uverse TV service (I've always gotten this email when I've needed to return equipment for AT&T). I never got a real answer and then got a random email that said I can recycle all my equipment.... I'm wondering if this is true, or if the email was just sent in the service rep's attempt to not have the chat escalated?
Is it really okay to just take my Wireless Access Point, Arris VP2262v1 and Cisco ISB7005 to a recycling center? If so, please update equipment return information on the website to indicate that UVerse is being phased out and you don't want that equipment back. It's very confusing and there are no clear answers from customer service or on the website. If I am supposed to return the equipment to UPS or FedEx like in years past, please educate your customer service reps on how to send this email. Good grief.