DIM_1913's profile

New Member

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4 Messages

Sat, Aug 13, 2022 9:09 PM

Returned equipment

Dear AT&T,

I returned 3 pieces of AT&T equipment to my local UPS Store (as instructed) on 7/30/22, prior to the cessation of my service.  I have a receipt that shows the serial numbers of the 3 pieces of equipment that were returned.

However, AT&T is only recognizing that 2 of the pieces of equipment were returned.

I called the customer service line and was told that an investigation would be started, and that I could go to att.com/escalations to post a picture of my receipt image.  However, the latter web address doesn't exist.

I cannot find an email or other means to show my receipt confirming that I returned all equipment on time.

Can you please tell me where or how I can post or send this information so that I am credited with all equipment returned?

Thank you.

gr8sho

ACE - Professor

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3.8K Messages

2 m مضت

What specifically did you return?  Certain items do not get shipped back to Att.  A good example is a WAP box for U-verse TV. 

New Member

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4 Messages

2 m مضت

Thank you for replying.

I returned 2 TV cable boxes and 1 modem.  All of this equipment was designated as needed for return.  I returned all 3 pieces.

AT&T indicates that they only have record of 2 of them and that I need to return the 3rd one.  It's already been returned.  I have proof.  I have a receipt from the UPS store with the serial numbers.  I just need a way to show AT&T the proof, but there is no website or email address to do so with.

ACE - Expert

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23.1K Messages

2 m مضت

Moving to UverseTV forum.

ATTHelp

Community Support

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200.5K Messages

2 m مضت

We'd be happy to help verify your returned devices, @DIM_1913.

 

In order to get working on this we will need you to join us in a direct message.

 

To do this you will have to check the DM inbox in the top right corner of the page.

 

We are looking forward to working with you to get this resolved in a DM.

 

Latoya, AT&T Community Specialist

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