Shop holiday gifts while you still can - Everyone gets our best deals on any smartphone!
maryswann's profile

5 Messages

Friday, August 11th, 2023 4:55 PM

Return of broken uverse receiver

Tech came out and replaced one of our uverse receivers. He gave us return box and instructions. We returned it next day. Approx July 15th, 2023. Now my bill has a charge for 163.00 for equipment not returned. 

ACE - Expert

 • 

26.8K Messages

4 months ago

Did you take it to a UPS or FedEx location?  Did you get a receipt?

5 Messages

4 months ago

Ups and have a receipt…..customer service will not cooperate. Horrible. 

5 Messages

4 months ago

Customer no service bounced me around, disconnected me once and I had to start over, asked me to repeat my 20 digits long return confirmation like 15 times, multiple holds for no reason, would not give me credit. I feel this is a strategy to delay legal credit and to create late fees and interest revenue. It was absurd. A call center not English proficient……on purpose. A strategy. The repair tech told us this would happen….could not believe it. 

ACE - Expert

 • 

26.8K Messages

4 months ago

File a BBB complaint.  Those are handled by the OOP.  Someone should reach out to you.

5 Messages

4 months ago

What is OOP? Thanks

ACE - Expert

 • 

26.8K Messages

4 months ago

Office Of the President.

You can’t get any higher than that.

5 Messages

4 months ago

Oh Thanks….I’ll let the forum know results. 

Not finding what you're looking for?