Dudule's profile

Contributor

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3 Messages

Tue, Dec 27, 2016 5:00 PM

Return Battery Backup with Old Bad RG?

Old modem (RG?) went bad (Model 3801HGV) AT&T sent a replacement which I installed and everything's fine. BUT the printed instructions say to return the old power cord with the old Wi-Fi Gateway Modem.

 

PROBLEM: there is no old power cord. The old modem was plugged directly into a Belkin Battery Backup unit (Model BU3DC001-12V). If I understand correctly, this battery backup unit accompanied corded Uverse home phone service we no longer have, so we don't need it.

 

QUESTION: Since the instructions request the return of the power cord, should I return the Belkin Battery Backup Unit instead, there being no "old power cord"? The instructions also say, of course, "Please do not return other devices."

Accepted Solution

Official Solution

ACE - Expert

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22.5K Messages

6 y ago

 UPS won't take the old BBU, just the RG.  They replaced my old RG and BBU with the newer RG with internal BBU.  I took the old modem to UPS and when I was looking for a battery for the new RG at a Batteries+ store, they kindly took the old BBU off my hands.

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