Contributor
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3 Messages
Return Battery Backup with Old Bad RG?
Old modem (RG?) went bad (Model 3801HGV) AT&T sent a replacement which I installed and everything's fine. BUT the printed instructions say to return the old power cord with the old Wi-Fi Gateway Modem.
PROBLEM: there is no old power cord. The old modem was plugged directly into a Belkin Battery Backup unit (Model BU3DC001-12V). If I understand correctly, this battery backup unit accompanied corded Uverse home phone service we no longer have, so we don't need it.
QUESTION: Since the instructions request the return of the power cord, should I return the Belkin Battery Backup Unit instead, there being no "old power cord"? The instructions also say, of course, "Please do not return other devices."
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skeeterintexas
ACE - Expert
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26.1K Messages
7 years ago
UPS won't take the old BBU, just the RG. They replaced my old RG and BBU with the newer RG with internal BBU. I took the old modem to UPS and when I was looking for a battery for the new RG at a Batteries+ store, they kindly took the old BBU off my hands.
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