Replacement Remote & Retention
I have sent a private message about this twice with no response. I even included my account number and telephone number in the private message.
Can you send a replacement U-Verse remote? Some of the buttons are worn out and will no longer work.
I also have a retention plan that expires in a few days and my bill will increase again. I am on a very limited income and I could get the same service much cheaper with another provider.I have to wait until my Social Security check comes in to pay my bill. Last month the bill payment was a few days late and I was charged a $9 late fee. This may happen again as my check does not always coincide with your billing cycle.
Is there anything you can do to lower my bill? I realize that I could decrease my Internet speed, but it is already not performing at the speed you advertise. I would like to stay with UVerse, but I feel like I am paying a huge amount of money for service that is performing substandardly as I am paying for 18Mbps and I average about 12-13.
You offer all types of incentives and low prices to get customer, but then those on a limited income see their bill increase drastically after the promotional period is over. Do you want to retain your customers?