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lynchnl's profile

New Member

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9 Messages

Mon, Aug 15, 2022 2:10 PM

Replace Uverse Receiver

My uverse wired tv receiver has stopped working. All troubleshooting has been done. Needs to be replaced. How do i get a new or replacement?

Accepted Solution

ACE - Expert

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23.1K Messages

2 m مضت

Call CS 1-800-288-2020.  A new receiver (DVR?) will be sent for a self-install.  Please bear in mind that if this is your DVR, you will lose your recordings but not your schedule.

You have 21 days to return the old one via UPS/FedEx.  You should get a receipt.  KEEP IT IN A SAFE PLACE.

New Member

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9 Messages

2 m مضت

This was resolved. I contacted customer service for the swap. (only took 1:05 hrs. on the phone, but...). Thanks for the quick reply nonetheless. 

ACE - Expert

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23.1K Messages

2 m مضت

@ATTHelp. Why would someone needing to replace a UVERSE RECEIVER call for digital assistance?

ATTHelp

Community Support

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200.3K Messages

1 دقيقة مضت

Sorry for the confusion, @lynchnl

 

Glad to hear you were able to get your U-verse receiver swapped out.

 

Thanks, @skeeterintexas for your input. This is the recommended way to swap out your receiver. We can also do it for you in a direct message next time! 

 

If you have any other questions, please let us know! Thank you for contacting AT&T Community Forums! 

 

Raiden, AT&T Community Specialist 

ACE - Expert

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23.1K Messages

1 دقيقة مضت

Apparently the suggestion by @ATTHelp to contact DIGITAL ASSISTANCE was removed after the mods were notified.

(edited)

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