Xerxes10's profile

Tutor

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12 Messages

Tue, Feb 1, 2022 10:08 PM

remote won't turn TV off

The subject line says it all.

ACE - Professor

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6.2K Messages

5分前

Have you changed your batteries lately?

Tutor

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12 Messages

5分前

Yes, I have changed the batteries recently. All the other functions of the remote are working fine, just the power button doesn't work.

ACE - Professor

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6.2K Messages

5分前

Press "menu" then search for help. There's a setup option in there.

If that doesn't work, call 800-288-2020 for a replacement.

ATTHelp

Community Support

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191.9K Messages

5分前

Hey Xerxes10, we're here to help with remote not powering off the TV. 

 

First can you confirm if the remote powers off the receiver? If so please try reprograming the remote.

Please let us know if that works for you.

 

Charles, AT&T Community Forums

 

 

New Member

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3 Messages

5分前

I had the same problem in my kiwi, all the buttons worked, namely, there was no turning on, but it was really about the batteries

Tutor

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12 Messages

5分前

Charles, thanks for the suggestion. Unfortunately the trouble shooting tool doesn't cover my situation when one button doesn't work but the others do.

Baseballisback, also thanks for the suggestion. I tried it - no go. I am going to call and ask for a new remote.

ATTHelp

Community Support

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191.9K Messages

5分前

Hey Xerxes10, we see that it didn't work for you. Please let us know what happens after getting the remote replaced.

 

Charles, AT&T Community Forums

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