applesandoranges's profile

New Member

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2 Messages

Wed, Feb 9, 2022 10:17 PM

remote is locked up

Our large and heavy dog laid on our tv remote and nothing is working.  Have powered everything down, followed online instructions to reset remote but nothing is working. Does anyone have any suggestions? 

ACE - Professor

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6.2K Messages

5分前

Oof. That must be a big dog.

I'd call in for a new one. Don't mention the dog, but if you say the right things, they should send you a new one for free. Tell them the volume (or whatever buttons) aren't working. Let them know you tried resetting it and you're positive it's not the batteries.

Constructive

Employee

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27.9K Messages

5分前

7 bucks at Amazon. Walmart. Target. 

ACE - Expert

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22.5K Messages

5分前

7 bucks at Amazon. Walmart. Target.

At onetime, 3rd party (generic) remotes wouldn’t work with Uverse boxes.  Has that changed?

Constructive

Employee

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27.9K Messages

5分前

I had a universal rca remote that worked everything when I had uverse. I’ve since switched to directv. 

New Member

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2 Messages

5分前

Directv rep was actually very helpful. Everything was going along great until I needed the Sony remote for the tv. Found it but had no batteries.  Contacted Sony customer service and they were able to help complete the fix.  Yeah. Next time we need a smaller dog. 

ACE - Professor

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6.2K Messages

5分前

We can't move the thread over, but this is a note for future reference that all questions and comments about DirecTV should be at http://forums.directv.com

ACE - Professor

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6.2K Messages

4分前

What red button? Are you sure you mean U-Verse?

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