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fdalbey's profile

Contributor

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2 Messages

Wed, Nov 5, 2014 3:17 PM

Remote does not work

My remote has stopped responding, the two upper left buttons (ATT and TV) are red.  The tv screen has the Press OK to Watch TV message but does nothing when OK is pressed.  I have held the power button down twice to restart the TV but the same message returns.

Accepted Solution

Official Solution

aviewer

Expert

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10.1K Messages

7 y ago

Could be a button is stuck causing continual IR transmission & no other buttons work. Also, take out teh batteries & replace them.

Contributor

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2 Messages

7 y ago

Wow, you're a genius.  Took the back off the remote and just removed the batteries and stuck them back in.  Works fine now, thanks for this simple solution.

Contributor

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3 Messages

7 y ago

I have checked all of the buttons and they aren't stuck. I have done before and my daughter happened to he here and she said it was an easy fix, and did something. It says that I am on analog tv. I do not understand.

Contributor

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3 Messages

7 y ago

The screen is saying that I am on analog? No sticking of the buttons

 

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Contributor

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1 Message

5 y ago

I am on the troubleshooting screen and I cannot get it to go away!
aviewer

Expert

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10.1K Messages

5 y ago

@Shkelly - Have you tried fresh batteries? Nothing blocking the sensor on the STb?

Contributor

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1 Message

4 y ago

No.  I've changed the batteries.   I cannot power the television on and off with the remote (or change channels or mute the danged commercials).  If it is a "stuck" button, how do I "unstick" it?

 

Contributor

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2 Messages

3 y ago

My remote is years old. The buttons are not stuck. The batteries are brand new. I cannot push any harder to get them to work. How do I get a new control? This one is worn out!

 

_xyzzy_

Expert

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15K Messages

3 y ago

@PlanBee 

You have 3 ways to replace it,

 

  1. Call tech support (800-288-2020) and ask for a replacement but they will problem want to charge you $20, i.e., the att store price.
  2. Order it yourself from the att online store for $20.
  3. Purchase it cheaper from amazon, ebay, or other places.

The att remote models numbers are the s10, s20, and s30.

Contributor

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2 Messages

3 y ago

Thank You - I found it at Walmart - of all places - for 6.99!- Please type your reply above this line -##
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