7wardgirl's profile

New Member

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2 Messages

Saturday, November 5th, 2022 11:14 PM

Remote Control

The control stopped working but the  Power Botton is staying lit up Red. I’ve already changed the batteries. What else can be wrong?  I know it’s the correct remote for this TV. 

JefferMC

ACE - Expert

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31K Messages

3 months ago

It's probably a stuck button.  See if one of the edges of a button is stuck under the frame so that it's continuously pushed in.  If so, wiggle the button so that it moves freely again and see if the power light goes off.

New Member

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2 Messages

3 months ago

I’ve checked the buttons… nothing is stuck. I took the batteries out & put them back in. The red light went off… but the remote still won’t work. No lights come on when I press the buttons. Any other suggestions? Thanks!

ATTHelp

Community Support

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207.7K Messages

3 months ago

We'd be glad to help you fix your remote, 7wardgirl.

 

Since our Ace's suggestion didn't help, use our online guide to troubleshoot your U-verse TV remote control. You can use the Troubleshoot & Resolve Tool and find quick fix tips to restore your remote.

 

If all else fails, you can order a replacement remote online.

 

If you need further assistance, just let us know.

 

Aminah, AT&T Community Specialist

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