OLDudeye's profile

New Member


2 Messages

Sunday, February 19th, 2023 5:02 PM

Remote control number pad are only buttons working

Our remote control for U-verse won't bring up any functions(guide, menu, recording...) On the TV screen. Only the number pad works to change channels. 

Community Support


229.6K Messages

1 year ago

We can help you fix the rest of the buttons on your remote, OLDudeye!


The most common solution to remote trouble is to change the batteries. Give that a try and see if the rest of the buttons start working again.


You can also use our U-verse TV remote control troubleshooting guide. Follow these steps from your remote, if you can:

  1. Press Menu
  2. Select Help > Information.
  3. Select Troubleshoot & Resolve
  4. Press OK.
  5. Select TV > Remote Control > Troubleshooting, then follow the prompts.

If that doesn't work, let us know, and we'll look into sending you a replacement.


Aminah, AT&T Community Specialist

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