Shop holiday gifts while you still can - Everyone gets our best deals on any smartphone!
drparpart's profile

New Member


1 Message

Sunday, May 21st, 2023 2:16 PM

RED X error 3

New receiver installed.  Can't get past the RED x error code 3.   Several cycles of power up and power down.    What's next?

Community Support


225.7K Messages

7 months ago

Glad to help you troubleshoot this error message, drparpart.


Since restarting the receiver didn't solve the problem, unplug your Wi-Fi gateway and wait two minutes, then plug it back in and restart. This will temporarily disrupt internet, TV, and Voice service.


If the error message still won't go away, use the Troubleshoot & Resolve Tool for U-verse TV to run diagnostics and find out what's causing this.

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

If you need further assistance, let us know.


Aminah, AT&T Community Specialist

Not finding what you're looking for?