Our Community Forums will be closing on June 27, 2024. Please visit uverse.com for all your U-Verse TV support needs.
ssalling's profile



1 Message

Saturday, December 1st, 2018 4:39 AM

Recorded Programs Disappeared

What would cause all my recorded programs to suddenly disappear?  Still had more than 50% space remaining.

Accepted Solution

Official Solution



15K Messages

6 years ago

Reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after that the dvr (pull plug for 15 secs.).  If they are not back after that try non-disaster recovery described here.  And if that doesn't bring back they are gone...forever.


What causes this?  Could be some kind of network problem which hopefully the reboots will correct.  Or it could be a hard drive error that maybe non-disaster recovery can correct. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.