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Princess07's profile

New Member

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2 Messages

Fri, Jun 3, 2022 1:32 AM

receiver is not responding to the remote control.

keep getting message on tv in the bedroom, "Set up your Wireless TV Receiver" after following the instructions, it states no gateway found.  I have tried many times, but it doesn't work. Final error message said, "Gateway cannot be found". It's funny but the TV in living room works fine. Bedroom TV was working fine on Sunday. 

ATTHelp

Community Support

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200.5K Messages

4 m مضت

We're here to assist with your wireless receiver, @Princess07!

 

Do you continue to experience this after resetting both the receiver and the gateway? Try this and let us know if it helps.

 

To reset your receiver press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.

 

You can restart your gateway using these instructions:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. And, if you have DSL service, reconnect the phone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

We look forward to hearing if this helps!


CalebP, AT&T Comunity Specialist 

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