FrankTM's profile

Tutor

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8 Messages

Wednesday, May 31st, 2017 1:23 AM

Problem with S-10 Remote

I use an S-10 remote to simultaneously power a TV, AT&T U-verse DVR and a Pioneer receiver, to which are connected five speakers. The remote performed reliably until a power failure a while ago. Since that time, the S-10 remote will not consistently turn on the sound on the receiver, even though the receiver lights up as though it should operate (it turns everything else on.) If I turn everything off and power up the remote again, the sound will usually go on. Sometimes, however, I have to manually turn the receiver off and on to get the sound to work. I cannot tell whether the problem is with the receiver of the remote. Can anyone suggest a way to troubleshoot? Would re-programming the remote be on any value?

Expert

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15K Messages

7 years ago

Did you try pulling plug on receiver for about 15 secs. and plugging it back in?

Professor

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1.9K Messages

7 years ago

If you can still turn the TV off and on, adjust the volume and change channels on the S-10 remote, then there's no need to reprogram the remote.

Reboot the receiver. If it still does it, call 800-288-2020 and have the box replaced.

Tutor

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8 Messages

7 years ago

Tried it, but it did not correct the problem. But thanks for suggesting a solution.

Tutor

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8 Messages

7 years ago

But is the box likely the problem? I honestly thought about replacing the receiver, thinking that was the issue. I can try replacing the box if ATT will let me.

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