Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Madcityjoe68's profile

Contributor

 • 

2 Messages

Tuesday, May 22nd, 2018 12:30 PM

Power button doesn't work on remote

All of a sudden after a forced system restart, my Power button on my S10-S3 remote doesn't power off the receiver/dvr. I have to use Power button on receiver to turn it off. I have done a couple system restarts and replaced the batteries in the remote. The AT&T button on top row is selected. All the other remote functions (OK to turn receiver on, Guide, Info, Last channel, etc.) all work fine; so I'm not sure what is the problem. Does AT&T replace remotes "free"?

Expert

 • 

15K Messages

6 years ago

Yes.  Call and ask for a free replacement.

Contributor

 • 

2 Messages

6 years ago

While new remote didn't solve problem!! I still cannot power off receiver without having to get up and press power button on it. Very frustrating!! Smiley Frustrated

Contributor

 • 

1 Message

5 years ago

Having same isssue. Power button stopped working. Batteries are fine. Can power up TV with TV remote but Uverse functions including DVR no accessible. 

 

Reciever green light is on, other functions of the remote work (volume up and down)  but no guide or DVR. Very frustrating.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.