Pace 8010 repeated number button commands
I am a home theater installer and we integrated a system with one of these boxes that worked great for a while, but my customers have complained of the number keys not accepting repeated presses of the button. What I mean is say you are entering channel 1005. It will accept 1,0, 5. Any number key will only be accepted the first time, a second press will not until another key is pressed first. Of course the at&t remote will work just fine. If it makes difference I am integrating with an RTI control system. I have already checked with RTI and all of their equipment is functioning normally. Was there a firmware update that was pushed to these cable boxes?